For owner-operators & small fleets

Truck dispatch that works as hard as you do.

From finding and negotiating loads to coordinating deliveries, managing load issues and organizing paperwork, THC helps owner-operators and small fleets manage the work behind every haul.

Find my dispatch solution Choose my truck type

Or call (469) 942-5988 5%of the rate con total (linehaul + fuel surcharge)$250per week, only weeks we book you a load

You pick the option. No contract. Accessorials aren't part of the 5%.

Load sourcing and rate negotiation
Pickup, delivery and load coordination
Detention, layover, TONU and paperwork support

Step 1

Choose your truck type

Pick your equipment to see what it hauls, what to check before accepting a load and where dispatch helps.

Pick your truck type above to see what it hauls, what to check before accepting a load and how dispatch helps.

Step 2

What do you need help with?

Pick one or more. Each one is explained in plain English: what it is, why it matters, what we do and what we'll need from you.

Finding & booking loads

On the road

Paperwork & getting paid

Tap what you need. We'll explain each one here.

How it works

Every step of the load, from search to paperwork

You approve every load. We handle the calls, checks and paperwork around it.

1Understand the driverEquipment, operating requirements, preferred lanes, availability and freight preferences.
2Find suitable freightLoads that fit your equipment, location, timing, dimensions, weight and limits.
3Evaluate the economicsThe rate, loaded miles, deadhead, appointments and your preferences.
4Negotiate and get your approvalWe talk to the broker and nothing is booked without your OK.
5Confirm the loadWe check the rate confirmation: stops, times, equipment, accessorial terms and instructions.
6Coordinate the shipmentPickup and delivery details, delays communicated, documents organized.
7Handle exceptionsDetention, layover, TONU, lumper and cancellations documented and requested.
8Complete the paperworkProof of delivery, receipts and invoices organized and sent where you authorize.
9Plan what's nextYour next load or backhaul, when suitable freight is available.

Rates, load availability, accessorial approvals and payment timing depend on the market, the broker and the agreements for each load.

After the load is booked

Detention, TONU, lumper, paperwork and pay

Most money is lost after booking. Tap a topic to see how we handle it.

Handle detentionDetention may apply when you wait beyond the free time at pickup or delivery and the load's terms allow it.

Hours lost waiting at docks are time you can't drive. Detention pay depends on documenting it properly and on time.

How we help

Record arrival, check-in, loading or unloading and release times
Keep supporting documents such as signed paperwork and messages
Check the detention terms on the rate confirmation
Contact the broker and track the request

Have ready

Arrival and departure times
Signed BOL or in/out times
The rate confirmation

Request layover payLayover may apply when a load delay forces you to stay overnight or longer, if the terms allow it.

A layover can cost you a full day of earning. The request needs clear documentation.

How we help

Document the delay and its cause
Check the layover terms
Contact the responsible party and track the request

Have ready

Times and reason for the delay
Messages with the shipper or broker
The rate confirmation

Handle TONUTONU (Truck Ordered, Not Used) may apply when a load is canceled after you were dispatched or arrived.

A canceled load after you've moved toward it costs fuel and time. Whether TONU is paid depends on the agreed terms.

How we help

Document when and how the load was canceled
Record your location and arrival
Check the TONU terms and submit and track the request

Have ready

Cancellation messages and times
Your arrival time or location
The rate confirmation

Lumper receipts & reimbursementA lumper is a worker paid to unload your trailer. We clarify who pays and organize receipts for reimbursement.

Lumper fees can be large. Without the right receipt and approval, reimbursement can be denied.

How we help

Check the lumper payment procedure before arrival
Organize the receipt
Submit the reimbursement request where eligible and track it

Have ready

Lumper receipt
Payment method used
The rate confirmation

Find a backhaulA backhaul is a load that takes you from your delivery back toward home or your next area.

Coming back empty means paying for the whole return trip yourself.

How we help

Look for loads near your delivery
Compare options by rate, deadhead and timing
Bring you the best fits to approve

Have ready

Delivery location and time
Where you want to end up

Pre-book my next loadWe look for your next load before your current one delivers, and book it when timing and availability allow.

Booking ahead can reduce waiting between loads. Future freight isn't always available, so it's never guaranteed.

How we help

Search for loads that match your delivery time and place
Book them with your approval when timing works

Have ready

Expected delivery time
Where you'll be empty

Broker setup packetsBrokers require a setup packet before you can haul their loads. We fill it out with your information.

Setup paperwork with each new broker slows down booking.

How we help

Complete broker setup packets
Keep your W-9, insurance and authority documents ready
Add factoring details where you use factoring

Have ready

W-9
Certificate of insurance
MC/USDOT authority details
Factoring notice of assignment (if you factor)

Review rate confirmationsWe check the rate confirmation before you're committed, so the paperwork matches what was agreed.

Mistakes on the rate con, such as a wrong rate, missing detention terms or wrong addresses, cost money later.

How we help

Check broker, rate, stops and appointment times
Check equipment, weight and special instructions
Check detention, layover and TONU terms

Have ready

The rate confirmation

Prepare invoicesWe prepare invoices with the right paperwork and send them where you authorize.

Clean invoices with complete paperwork get paid faster and with fewer questions.

How we help

Prepare invoices with the rate con and POD
Send them to the broker or your factoring company when authorized
Record when each invoice was sent

Have ready

Signed POD and rate confirmation
Where invoices should go (broker or factoring)

Follow up on paymentsWe follow up with brokers on unpaid invoices. This is follow-up only: we don't process or guarantee payments.

Chasing late payments takes time away from running your truck.

How we help

Track invoices that are past due
Contact the broker about payment status
Keep you updated

Have ready

Invoice dates and amounts
The broker's payment terms

Paperwork and invoicing support is not factoring, payment processing or a payment guarantee. Whether detention, layover, TONU or lumper costs are paid depends on the load's terms and the broker.

Step 3

Pick how you pay for dispatch

Two options. You choose the one that fits how you run.

No contract for dispatch
No weekly fee in a week with no loads booked
Accessorials such as detention, layover, TONU and lumper are not included in the 5%.

Compare the fee for an example week

Hypothetical numbers you can change. Not a forecast of loads or rates.

Loads booked this week

Rate con total per load (linehaul + fuel surcharge)

Rate con totals this week: $5,000
5% option: $250
$250 weekly option: $250

With the 5% option, this example week's dispatch fee is $250. Accessorials such as detention aren't part of the 5%.

Step 4

Tell us about your truck

A dispatcher contacts you to talk through your lanes and loads. Asking costs nothing.

Request dispatch help

About a minute. Fields marked * are required. No account needed.

Your name*

Phone*

Email (optional)

Number of trucks*

I am *

Owner-operatorFleet owner or manager

Operating authority *

My own MC authorityLeased onto a carrierGetting my authority

Equipment *

Preferred lanes or areas*

For example: Texas to the Southeast, Midwest regional, or anywhere in the US.

What do you need help with?

Best way to reach you

CallTextEmail

Add more details (optional)

Home base or starting location

When can you start?

Freight you prefer or avoid

Current dispatch challenges

I agree that Trucking Help Center can contact me by phone, text or email about this request. Message and data rates may apply. *

Don't include bank details or passwords. Prefer to talk? Call (469) 942-5988

Truck dispatch questions

What does a truck dispatcher do?

A dispatcher finds and negotiates loads for your truck, books them with your approval, coordinates pickups and deliveries, and handles the calls and paperwork that come with each load.

What's included in THC dispatch?

Finding and negotiating loads, booking and pickup coordination, route and backhaul planning, pre-booking when possible, detention, layover, TONU and lumper requests, broker setup packets, rate confirmation review, paperwork, invoicing and payment follow-up.

How is the dispatch fee calculated?

You choose one: 5% of the rate confirmation total (linehaul + fuel surcharge), or $250 per week, only for weeks we book at least one load. Accessorials such as detention, layover, TONU and lumper are not included in the 5%.

Which equipment types do you dispatch?

Dry van, reefer, flatbed, step deck, power only, box truck, hotshot, cargo van, lowboy/RGN, conestoga, hopper/bulk and tanker. For tanker and hazmat, you need the required endorsements and insurance.

Can THC negotiate rates for me?

Yes. We negotiate with the broker before booking and bring you the final offer to approve. Rates depend on the market and the load, so no rate is guaranteed.

Can THC help with detention and layover?

Yes. We help record times, keep supporting documents, check the terms on the rate confirmation, contact the broker and track the request. Payment depends on the load's terms and the broker.

Can THC help request TONU?

Yes. We document how and when the load was canceled and your arrival or position, check the TONU terms, and submit and track the request.

Can THC help with lumper receipts?

Yes. We check the lumper procedure before arrival, organize receipts and submit eligible reimbursement requests.

Can THC fill out broker setup packets?

Yes. We complete setup packets with your W-9, insurance, authority details and factoring information where it applies.

Can THC handle invoicing and payment follow-up?

Yes. We prepare and send invoices where you authorize, record when they were sent, and follow up on late payments. We don't process payments, guarantee payment or provide factoring.

Are loads or rates guaranteed?

No. Load availability, rates, accessorial approvals and payment timing depend on the market, the broker and the agreements for each load.

Who approves each load?

You do. We don't book a load without your OK.

What happens when a load is canceled?

We document the cancellation, check whether TONU applies under the load's terms, request it if it does, and look for a replacement load.

What do I need to get started?

Your truck and equipment details, your authority or the carrier you're leased to, insurance, and your preferred lanes. Send the request below and a dispatcher will contact you.

How are my documents handled?

Share only the documents your dispatcher needs for your loads, such as your W-9, certificate of insurance, rate confirmations, BOLs and receipts. Never send bank logins or passwords by text or email.

Dispatch guides by equipment

What each truck type hauls, what to check before booking and how dispatch helps.

Running more than one truck? See our fleet management service.

Just got your MC number, or still waiting on it? See dispatch for new authority carriers.

Learning to dispatch? Our free Truck Dispatch Master Guide covers broker rules, rate math, negotiation, paperwork and hours of service.

Before you book with any broker, you can check their FMCSA authority and red flags for free.