Problems this covers
My invoice hasn't been funded
You sent the invoice, but the money hasn't arrived and it isn't marked rejected. Common causes: the invoice is still inside the normal funding time; a document is missing, unreadable or doesn't match (amounts, load number, signatures); the factor is verifying the load with the broker before funding.
My invoice was rejected
The factor won't buy or fund the invoice. Common causes: paperwork problem: missing, unsigned, unreadable or mismatched documents; the broker isn't approved, or the credit limit has been reached; the invoice was already paid, or assigned or submitted elsewhere.
I was paid less than I expected
The advance or settlement was short, or money was deducted. Common causes: fees: the percentage fee plus per-invoice, transfer or monthly fees; the broker short-paid the invoice; a higher fee because the broker paid slowly (aging or tiered pricing).
My reserve hasn't been released
The money held back from the advance hasn't come back. Common causes: the broker hasn't paid yet. reserves are usually released after the broker pays; it isn't the release date in your agreement yet; the reserve is being held against other unpaid, disputed or charged-back invoices.
The factor says the broker hasn't paid
The invoice is aging and the broker hasn't paid the factor. Common causes: the invoice isn't past its payment terms yet; the broker is slow to pay, or is waiting on paperwork; the broker paid the wrong party because it didn't have or act on the notice of assignment.
They say they paid, but I don't have the money
The factor shows the invoice as funded, but nothing reached your account. Common causes: the payment is still moving between banks; it went to an old or wrong account on file; it was sent by a different method than you expected (for example to a fuel card).
I can't get an answer
You've asked about a payment and nobody is responding. Common causes: your request went to a general inbox, not the person who handles your account; it didn't include the invoice number, so it's hard to match; the factor is waiting on the broker and hasn't updated you.
FAQ
Why is my factored invoice still pending?
It may still be inside the normal funding time, a document may be missing or unreadable, the factor may be verifying the load with the broker, or the broker may not be approved. Ask the factor in writing for the status, anything still needed and the expected funding date.
What does approved but not funded mean?
Usually that the factor has accepted the invoice but hasn't sent the money yet, often because of its daily cutoff, the transfer method, or a weekend or bank holiday. Ask for the expected funding date and method.
What if my factoring company and the broker blame each other?
Get each side's position in writing, with dates. Ask the factor whether the broker has the notice of assignment and what it said, and ask the broker for its remittance or the reason it's holding payment. The written record is what lets you escalate.
Does this tool contact my factor or broker?
No. It isn't connected to any factoring company or broker, and nothing you type is sent to Trucking Help Center. It helps you work out what to ask and writes a message you send yourself.
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Last reviewed . General information, not legal, tax or financial advice. Factoring agreements differ, and each state adopts the UCC with its own changes. Check your own agreement, and talk to a qualified attorney or accountant about your situation. Factoring companies can appear in the Trucking Help Center directory, including through paid partner listings. A listing is not an endorsement, and these guides and tools don't rank or favor any provider.